CORPORATE OFFICES: 2744 EOFF STREET, PO BOX 6650, WHEELING WV 26003

                          TELEPHONE: 304-233-3000   FAX: 304-233-9666

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Corporate Overview 

ShoreTel is the fastest growing IP PBX company in the United States and the leader in customer satisfaction. The company has shipped its groundbreaking solutions since 1998 and continues to outpace the rapidly expanding IP telephony market with technological advances and sales that are doubling year over year.

ShoreTel System

Diagram of ShoreTel's Distributed Architecture View Larger

The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are over. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.

Learn more about the components that comprise a ShoreTel phone system:

Voice Switches
ShoreGear Voice Switches

ShoreGear™ Voice Switches are highly reliable, intelligent devices that use an embedded, real-time operating system to provide 99.999% reliability.

System Management
ShoreWare Director

With ShoreWare Director, your entire phone system can be managed from a single browser-based interface. Instead of multiple PBX, voice mail and automated attendant systems, ShoreWare Director unifies all systems into a single interface.

System Monitor
ShoreWare System Monitor

ShoreWare System Monitor ensures the highest level of voice quality through continuous monitoring of your network and follows up with automated alerts of potential issues. With ShoreWare System Monitor, you can proactively address performance issues before they affect the reliability of your network.

Unified Messaging
ShoreWare Voicemail

The ShoreTel system provides a complete messaging solution from voice mail to automated attendant, along with desktop tools designed to increase employee productivity.

Desktop Applications
ShoreTel Call Manager

From call-handling to unified messaging - from distributed call agents to seamless telecommuting - ShoreTel systems let users manage their telephony experience from a simple point-and-click interface.

Operator Console
Whether you answer all calls with a live operator, or have an operator providing backup to an automated attendant, the entire call answering workload can be centralized using the operator console.

 

 

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Last modified: 08/27/07