CORPORATE OFFICES: 2744 EOFF STREET, PO BOX 6650, WHEELING WV 26003
TELEPHONE: 304-233-3000 FAX: 304-233-9666
COMPLETE COMMUNICATIONS SYSTEMS FOR YOUR BUSINESS
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CORPORATE OFFICES: 2744 EOFF STREET, PO BOX 6650, WHEELING WV 26003 TELEPHONE: 304-233-3000 FAX: 304-233-9666
COMPLETE COMMUNICATIONS SYSTEMS FOR YOUR BUSINESS
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CORPORATE OVERVIEW
Cisco Systems, Inc. is the worldwide leader in networking for the Internet. Today, networks are an essential part of business, education, government and home communications, and Cisco's Internet Protocol-based (IP) networking solutions are the foundation of these networks. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 47,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies YOUR LOCAL CISCO AUTHORIZED PARTNER
Network Router: An Integrated Services Approach
LAN Switches Form the Core of Every Network
Service Overviews Cisco SMARTnet: Critical Technical Support for Your Success From common network issues to complex network problems, Cisco SMARTnetฎ provides you with immediate access to vital information and assistance when you need it: Rapid problem resolution with around-the-clock, global access to the Cisco TAC Registered access to Cisco.com for powerful online tools and information Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available) Ongoing system software updates that enable you to evolve your network to ever-changing business needs and increase the return on your hardware investment Cisco OS software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability Cisco SMARTnet Onsite: Supports Your Needs Cisco SMARTnet Onsite includes all the benefits of Cisco SMARTnet plus the added assurance of a trained field engineer to install replacement parts at your location. Cisco SMARTnet Onsite implements Cisco technology expertise and practices to help ensure that your network operates at the highest levels. Highly trained onsite engineers provide: Accurate and faster advance network parts installation Improved network staff readiness and skill levels Reduced staffing requirements Cisco SMB Support Assistant: Tailored to the Needs of Small and Medium-Sized Businesses Cisco SMB Support Assistant is for small and medium-sized businesses (SMBs) that require support on select Cisco SMB-class devices. It is designed for timely resolution of the problems many SMBs face. Features include: Ability to open a service request 24 hours a day, 7 days a week; SMB TAC engineers will respond within one business day Management tools designed for SMBs: startup and configuration assistance, troubleshooting, inventory, and contract management Next-business-day advance hardware replacement (where available) or same day ship Cisco OS minor software updates Cisco Software Application Support Services: Access to the Most Updated Software Cisco Software Application Support Services strengthen the reliability, functionality, and stability of Cisco application software. Your investment is protected with services that enhance the performance of your application to keep your business running smoothly. Two levels of support are available: Cisco Software Application Support (SAS) or Cisco Application Support plus Upgrades (SASU) Service deliverables include: Continual updates and maintenance releases Timely resolution to technical issues with full-time access to support Access to Cisco.com knowledge base to build in-house expertise Major application upgrades with SASU
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